The Situation

Today there are many approaches to Call Centers. Some centers are ‘Virtual’ call centers where groups of individuals work from their homes for an organization. Another type of call center is one set up with many customer service or sales professionals arranged side by side or in other close proximity in various cubicles or desks. Lastly, there are top-class service centers with upgraded equipment and top-of-the-range communications devices. All three of these types have one thing in common; Background noise.

How does theBoom help Call and Contact Centers?

Virtual Call Centers

In virtual call centers, the employee usually works from home and calls are routed through to their landline, company cell phone or other VoIP phone supplied by the company. In these situations, background noises can be very prevalent via children, pets or noise from a busy street outside, should the user live by one. In these situations theBoom C, theBoom O and theBoom E are widely used to prevent these external noises from interrupting the call.

In many Virtual Call Center environments, theBoom is a mandatory device to use, purely on the basis of its noise-Canceling technology.

Standard Call Centers

Call centers generally have several people that come into an office environment to work, leading to a large amount of people in a confined space. Although many different technologies can reduce the background noise, (such as white-noise generators or high, sound-absorbing walls,) the fact that so many people in the same room can never be easily drained out by physical structure or the addition of more noise.

The Boom O and the Boom C both have become standard equipment in several Call Centers, due to the acoustic (physical) design of the microphone and its vast success in improving productivity.

Global Service Centers

Fortune 100 companies often have huge, high-tech service centers that have the latest in communication technology and require the very best in service from their staff. These call centers often have many different technologies to reduce background noise, but again with the sheer numbers of the people involved, this problem cannot be easily erased by simple noise-reduction technologies.

For such service centers with high requirements, the Pro 1 and Pro 2 are perfect, not only for the advanced noise-reduction technology but for the comfort and superior design to help the employee comfortable when dealing with high-volume levels of calls where quality of service is paramount.



Productivity

Studies show that customer frustration is often caused by lack of clarity and background noise when dealing with telephony-based service. With this noise-reduction technology, the employee is capable of not only hearing the customer or coworker with a greater deal of clarity, but also responding without the background noise of call centers thereby improving productivity and creating a much more professional presence for the organization.

By utilizing this technology, not only will the customer feel more personally in touch with the person they are calling, but the employee will also be working in a much more ergonomic and comfortable environment.

UmeVoice presents theBoom O, theBoom C, theBoom Pro 1 and theBoom Pro 2; the best noise canceling headsets for busy call centers. We have some of the busiest call centers using our noise canceling headsets to improve their employee performance and customer satisfaction. We also have scores of very happy people that use our headsets for their home based business/office, where children and animals don’t know what it means to be quiet when you’re on the phone.

theBoom Advantage

• theBoom noise Canceling headsets dramatically reduces the background noise in a busy call center, thereby delivering clear speech and increasing the clarity of the whole communication process.
• A customer service representative can comfortably whisper in the headset microphone and be clearly heard by the customer. In addition it reduces the noise pollution in the call center thereby increases productivity of each phone call.
• Our headsets include a universal audio connector that makes it compatible with most call center infrastructure.
• Our product development team makes every effort to customize our products according to client requirement. theBoom noise canceling technology consists of a sensitivity of 35dBvrms, an impedance of 2,200 Ohms, and frequency of 50-20,000 Hz, and a high S/N ratio.
• theBoom Quiet office headset comes with active noise reduction so an employee can feel relaxed even when it’s loud and busy around them. Feeling relaxed while at the job will greatly enhance ones concentration and reduce burnout at the end of the day.

UmeVoice is not responsible for the availability, content, security, policies, or practices of any referenced third-party linked sites, nor liable for statements, claims, opinions, or representations contained therein. UmeVoices's Privacy Statement does not apply to these third-party web sites.

©1995-2009 UmeVoice, Inc. All rights reserved.